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Experiental service innovations

Experiental service innovations

Services cover an increasing part of total economic output. Moreover, many companies in traditional industrial sectors have transformed their operations to a more service oriented mode. Digitalization and new ecosystem platforms have a strong effect in current development.

Haaga-Helia’s Service School concentrates on service and customer experience development in various contexts and industries. Key focus areas are service encounter, -process-, -design and prototype development as well as projects related to eCommere and multi-channel service solutions.

Contact: Teemu Moilanen, Head of R&D, teemu.moilanen(at)haaga-helia.fi, p. +358 40 510 7317.

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